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Cindy Crawford finds furniture design to her liking

April 13, 2007

When Cindy Crawford chooses furniture, she thinks like a mom.

With two kids under 10, fabrics for her home must be durable and washable and, of course, stylish, too.

So when Crawford started a furniture line for Rooms To Go about 2 1/2 years ago, she looked to her own home for inspiration.

Crawford spent five days in Naples, Fla. this week, filming commercials and promoting her furniture collections for Rooms To Go.

The line, which generates more than $100 million a year in sales, has been “very, very successful” since it was launched in September 2005,said Jeff Seaman, Rooms To Go president, in a telephone interview.

Currently, Crawford’s collections are sold in 120 Rooms To Go stores across the country, and in early 2007 will be introduced into four other large furniture retailers.

“Working with Cindy is really a collaboration,” Seaman said. “It’s not like when you have just a celebrity sponsor name on things. She really participates.”

When Crawford began working with designers on her collections, she invited them to her Malibu, Calif. home to see how she lives, what type of pieces she likes and what textiles she favors. Her role is to inspire the designers, choose ideas she likes and ultimately approve materials, pieces and concepts. She also works on marketing and promotions, like her visit to Naples.

Many of the items in Crawford’s “Home and Kids” collections were inspired by her own furniture, and in some cases, the Rooms To Go version is better, she said.

For example, take one of the beds in the Malibu collection: It is modeled after the bed in Crawford’s room, but because her kids would hit their heads on the wooden headboard, the version sold by Rooms To Go has a wood frame with an upholstered headboard.

Kids collections named after Crawford’s two children, 7-year-old Presley and 5-year-old Kaia, are inspired by Presley’s bedroom and what Crawford imagines for Kaia in the future, she said.

Presley spends a lot of his time on his bedroom floor, so to conserve that play space, Crawford chose two twin beds that hug the walls of his room. That bed has also been translated into a Rooms To Go piece.

Crawford’s home is a “no coaster household” because she wants people “to relax and not be uptight that they’re going to ruin things,” she said.

Strawberries and tomato sauce seem to find their way onto kitchen chairs, and so the bamboo chairs in Crawford’s kitchen have cushions with just a little bit of red in the pattern — just in case a drop of sauce or a berry should fall.

“I’ve worked with a decorator on my homes in the past, and I would always say, ‘look, can my kid puke on this?’” said Crawford, laughing, during a telephone interview as she drove to the airport in California.

Crawford created leather pieces, which are durable and easy to clean, and denim couches and chairs with slipcovers that are easy to remove and wash. Microfibers are good too, she said, because they feel like suede but wipe off easily.

Crawford’s Rooms To Go collections are “eclectic,” from contemporary to traditional, said Seaman, Rooms To Go president.

The partnership with Rooms To Go began when Seaman contacted Crawford about creating a line. He had been thinking of collaborating on a line with a celebrity, and decided to ask Crawford after coming across a photo of her in an Omega advertisement.

On her first visit to a Rooms To Go store, Crawford was impressed, she said.

“I’m from the Midwest, and I did not grow up affluent at all,” she said. “When I went into Rooms To Go it was like, this is what my mother wants, this is what my sisters want. It’s great solutions, great quality at great prices.”

In fact, Crawford has the slipcover denim couch and chairs from her Beachside Denim collection in her Malibu home, along with a bed from the Malibu collection and various accessories. Her home in Illinois, which is right next door to her mom’s house, has even more Rooms To Go furniture because she was decorating it just after her collections launched.

It wasn’t difficult for Crawford to move from the fashion industry into designing furniture, because her style — whether it’s for clothes or food or furniture — translated and she’s always enjoyed creating homes for her family, she said.

“It’s kind of like this is my gravy at the end of my career because it’s such a great relationship,” Crawford said. “... It’s fun for me because it is different than what I’ve done for the last 20 years.”


Comments

Verna Bell wrote :

I cannot believe that Cindy Crawford affiliates herself with a company with such little integrity as RTG. I thought maybe I was just one of a few that received such shoddy customer service from RTG in Bluffton, SC. But after getting on the website and reading all the complaints under the consumer complaints, I can see that this has been a long standing problem. We have never had such awful cust. service as we received from RTG. Their answer to us was always what they could not do for us, never what they might be able to do for us or what options we had. We purchased over 4,000 worth of furniture from them. Moved our bed and the wood on the rail split, their rep. came to look at it and nothing can be done.

Whenever Cindy C. comes on the television with her add, I want to vomit. I have lost all respect for her and for RTG. I will tell all my friends all about my experience with this store. Word of mouth travel very fast.


christy moore wrote :

On approximately April 1st, or 2nd, my husband and I went to the RTG store in Franklin, TN to buy furniture. We had already searched their website and picked out what we wanted but decided to see it in person before deciding. The store did not have the furniture in stock but we were told they could order it for us online and that if it wasn't what we had expected, because we had not been able to actually see it, we could return it within 48 hours for a total refund. So, we thought that sounded pretty reasonable and ordered it on their website. We were given a delivery date of May 1st, which was about a month away. Because they advertise their deliveries are made in days, not weeks, we were a bit surprised by this, but decided since it was a special order, we would give them some leeway. 2 days before our furniture was to be delivered, we took our old furniture to the local Salvation Army and my husband tore down part of our back screened in porch to make it easier for the delivery people to get the furniture in. On May 1st, at 9:09 a.m., the delivery truck called and asked how much further was our home as to where he was. I told him he was about 10 minutes away and I would be outside watching for them. We live high up on a hill and it is hard to see our house through the trees, so I was going to flag them down if need be. They did in fact, pass by, but turned around when they saw me waving. After turning around, they stopped on the main road that turns onto my driveway. Soon, a young black man was running up my driveway yelling something about a pick-up truck, I could not understand him well so I began to go down the driveway to meet him. When I got there, he told me his driver would not cross the bridge or come up my driveway! I assured him it was safe, we had just had it rebuilt a year ago with steel reinforced girders and that loaded concrete trucks had been over it 6 months ago. Again, he said no, and then said, "what do you wanna do"? I told him RTG had previously delivered to us, with no problems and had even gone over the bridge we had then, which was wooden, plus the driveway was gravel at the time. We have since had it paved. His excuse then was, that there was nowhere to back up once they got up here. I suggested he back the truck up here then. "Nope, can't do that, what do you wanna do"? I said I would call my husband and see if he could possibly leave work and they could load the furniture into his pick-up truck but it would take at least an hour for him to be here. "Nope, can't wait that long, what do you wanna do"? Then I said, could you just leave it in my neighbors driveway at the foot of the hill? "Nope, can't do that either, what do you wanna do"? I asked if they could deliver to the local store and my husband would pick it up after work at 3:30 that day. Again, the same response, "nope, can't do that, what do you wanna do"? Every solution I offered, he immediately rejected. Next, I asked if they had more deliveries to make, he said yes. I asked if he could put me on as his final delivery and bring it back later when my husband was here at 3:30. He said no, they would be headed back to Atlanta by then. Then, what he said next totally caught me off guard and scared me. He said, "you know, I can make this happen, if you make it worth my while".! I nervously laughed, not really knowing what he meant and said, "haha, we are NOT rich people, are you talking about money"? He said, "no, no, I'm not saying that". I said, "well, what ARE you talking about then?" He said, "Well, if you make it worth my while, I will get your furniture to you". I asked him how he would do that and he said, "For the right price, I will carry it up here" I said, "you would actually carry it piece by piece up this hill"? He said, "yeah, you have a sofa, chair, ottoman and 3 end tables?, yeah, you make it worth my while and I'll get it done for you". At this point I was feeling very uneasy, my house is very isolated, with no neighbors and can't be seen easily for the road. I told him I needed to go back to my house and call my neighbor, hoping he was home and could use his truck to get the furniture. As I started to the house, this guy got up and began to follow me. I told him it was not necessary for him to come to my house, that I would be right back, he continued anyway! As I begin to go in my back door, he tried to follow me and I grabbed the door and shut it and told him to stay outside, there was no reason for him to come it without my furniture. I called my neighbor and asked if her husband was home, he was not. She said she would go out and talk to the driver because they run a landscaping business and huge trucks full of mulch and stones had been across their bridge many times and their bridge is built exactly like ours. I went back outside and told the guy her husband was not home and I didn't know any other options. again, he stated that if I made it worth his while he would get it up here. I asked him again what he meant by that and he just said, "I can get anything done if it's made worth my while. At this point I told him he needed to leave and I would make other arraingements with his corporate office. He didn't aplogize or anything but immediately got up and ran back to the truck and they left. I immediately called my husband and told him what had happened, as he was calling the store to complain, the dispatcher called me, not 5 minutes after the truck had left. I told her what had happened and what the driver had said to me, she talked right over me and would not allow me to tell her anything. At this point, I told her I was going to complain and she said it might be possible for the furniture to be delivered to the store, which the driver had said no to! She told me I would have to call the store myself and get permission. My husband called the store and asked them if that could be done, that he would be there at 3:30 to pick it up, he was told "No, we have no storage facilities." My husband said, "you mean to tell me, in that huge store, you don't have a small corner somewhere you could hold this for me for about 4 hours"? Again, the manager said, "no, we have no storage facilities". Just like a broken record, no apologies, no willingness to help us find any solution! While this was taking place, 5 minutes after the dispatcher had called me, the driver called me, now he was VERY nice! He told me it might be possible for them to take the furniture to the store, because he really wanted me to have it". ha! All of a sudden, probably when he found out I told the dispatcher what he said, he was oh so helpful! My husband then called the dispatcher and told her the store refused and she told him the furniture would go back to Atlanta and they would call us either than night or the next morning to make arraingements to deliver it within a week in a smaller truck. As of Friday, May 4th, we had not heard from them.

From 11 a.m. Friday morning, until 4 p.m. Friday afternoon, I was on the phone with about 7 or 8 different RTG personnel, ranging from store managers to customer service, to district managers. Nobody wanted to accept responsibility or try to help resolve the issue. Everyone gave me a different number to call and when I would reach that person, I was told someone would call me right back. Nobody had ever called me. I have no idea where the furniture is, or when I will have it.

I have spoken with the Better Business Bureau and was told that over the past 36 months, 33 files had been claimed against them; of those, only 19 had been resolved and 10 of the complaints were delivery problems. They gave me several numbers and names of people to call to resolve the issue. One was Jeffrey Seaman, CEO of RTG, I could only get his assistant, who assured me she would check into it and someone would be in touch with me before the day was over. Never heard from her or him. The other name I was given was, Pamela Bailey. When I called the number the BBB gave me, I got someone named Vernell, nobody was willing to give me their last names when I asked. Vernell had no idea who Pamela Bailey was. I tried to explain my situation to her, telling her the BBB had given me this number, and she kept interupting me saying she could not help me. I insisted she listen to me, as I had been given this same routine all day long and was really getting frustrated. Finally, she gave me yet another number of someone named Lucy, again, no last names provided. I called her and found out she was an assistant, I guess, to Mr. Jerry Alderman, who is the District Manager. She was was very sympathetic with my situation and found it deplorable what the delivery man said to me, and agreed it was inappropriate. She said their delivery drivers are contracted out, and do not actually work for RTG. I had figured as much out already. She then gave me Mr. Alderman's name and phone number and told me he was a very hard working and dedicated man and that he would definately get this cleared up for me. I asked is I needed to call him or would he call me? She said she would give him my name and number immediately and I would hear from him within the hour, if not, she told me to call his office. Well, I gave him 2 hours and still he had not called. I called his office and got his voice mail, saying he had stepped out, to leave a message and he would return my call as soon as possible. I left my message and have yet to hear from him. Last night, at 6:24 p.m., I got a call from RTG. The woman said that my furniture was on the truck and I was the next stop. She said, due to the nature of the odd time that your delivery will arrive, we wanted to let you know what was going on. She said the truck had just left Lexington and we were the next stop. My husband, who took the call said, Lexington, KY? She laughed and said, "no, Lexington, SC". My husband said, "you mean to tell me that your driver will be here at about 3 a.m.? She said, no, it should only be another hour. my husband told her it took 9 hours to drive from S.C. to College, Grove, TN. She hesitated and said, "TN?, um, I think there is some mistake, hold on please." She came back on the line and said, there had been a mistake and that the woman who gave her our number to call had stepped out of the office. haha! She then asked my husband when our delivery had been schduled and he told her it was a LONG story and maybe she would want to wait until the other woman got back so she could hear it as well. The girl agreed, wholeheartedly and said she would call back as soon as her boss was back. Again, we never heard from them again.

So, today is Saturday, May 5. In my livingroom, there is an inflatable mattress that have to sit on, no tables for lamps, they are in the floor. I had my Mother's 65th birthday party planned here for today, with 50 guests coming. Last night, I was on the phone with every relative I have, trying to make arraingements to have it somewhere else. Finally, at 9:30, my Great-Aunt agreed, bless her heart. You can imagine my total frustration at this point and how this company ruined a marvelous celebration for my Mother and put a damper on the whole thing for me.

I am so dissappointed in this company and really in almost total disbelief at how I have been treated. I just want my furniture! They are a furniture store, is that too much to ask?? I will never, ever, give them my business again, and, I will tell everyone I know this story so that they will not have to endure what I have. I feel so used and betrayed, not to mention, upset that I have been anxiously and excitedly waiting for my new furniture! We have been without a true livingroom since my daughter moved out to go to college and we gave her old set(which came from RTG) for her new apartment. Since then, we have had a used loveseat and a recliner that my Mother gave us that she no longer needed. We had TV trays as end tables. We had just gotten to the point, financially, to buy some new furniture, after paying off student loans, and I was so excited to finally be able to have a livingroom that I was proud to invite guests into. Now, I don't know when, or if, that will ever happen.

Consequences. Describe the economic or physical damage that resulted.


I consider the veiled bribe the driver made to me to be very harmful! Whether he wanted money, or exactly "whatelse", I don't know. All I know is, when I asked him point blank if he was talking about money, he said no..so, what was he talking about? He made me uneasy and I felt threatened and under pressure to make a decision. His attitude was such that, no matter what solution I came up with, he was not going to accept anything except me, "making it worth his while". The stress of having to make all these phone calls has made me a nervous wreck. I live a very quiet and solitary life and am not used to have to deal with confrontations. My husband and I live alone, in the country. We are good people and have always treated others with respect and kindness. We believe in giving others the benefit of the doubt and second chances to make things right. We feel we were more than patient and accepting with this company but were certainly not afforded the same consideration from them. I can appreciate the problems they faced, even if I didn't agree with them, I just feel the least they could have done would have been to keep in touch with us and just let us know what was going on. The frustration of not knowing what to expect and not getting any answers has been the worst part of this whole thing. Waiting each day for the promised calls and they never come. I have never been treated this badly by any company in my entire adult life, and quite frankly, I am shocked. If this is the norm for them, I really don't see how they stay in business.

Cindy, please, you are better than this, you don't have to stoop to the low level of shoddy furniture companies to make money! I suggest you investigate this company more thoroughly, before lending your name to anything associated with them! Check out the Better Business Bureau's file on them!


Meg wrote :

I absolutely *LOVE* everything about Cindy's denim line. HOWEVER...... I was devestated to find out the furthest west "Rooms to Go" ships is Texas - no delivery in California! It seems so ironic that Cindy designed these pieces inspired by her Malibu home, yet those of us who live in California can't access them. I'm so sad..........


Dave wrote :

ROOMS TO GO discriminated against me...a Hispanic. Read my report. People should know the truth about this company: http://roomstofraud.tripod.com/rtfr.PDF


BB wrote :


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